Оглас за вработување во Euro BPO

United Kingdom headquartered EURO BPO Limited was founded by an investment consortium of US and UK based venture capitalists to address the needs of SMEs which know the value of Business Process Outsourcing but do not want to sacrifice quality for performance.


We are looking for a Support Engineer

Core Tasks

-    To monitor and repair network faults and provide support and other network services to Virtual1 Partners as required.
-   Manage Case queues within the SalesForce System for Faults, Change Requests, Data-Centre Access and Information Requests
-    To answer calls from Partners, logging or updating Cases as appropriate  
-    To monitor the PRTG monitoring system and respond pro-actively to alarms
-    Refer faults to carriers and suppliers and chase effectively to ensure satisfactory outcome in shortest timescale possible
-    Ensure active cases are handed to/from the overnight Support team

Additional Responsibilities
-    Work with the HoNO to ensure that a level of best practise with support and monitoring is defined and implemented
-   Work with carrier partners and suppliers to define efficient methods for identifying and resolving faults over the services Virtual1 takes from them
-   Work with Sales and Service Management to ensure they are aware of any customer complaints relating to service performance.
-    Ownership of all related SalesForce queues

Skills

-   Self-motivated; good time-keeping and customer-value work ethic.
-   Working knowledge of Wide-Area networking technologies, topologies and routing protocols
-   Strong analytical and trouble-shooting skills; gathers evidence, investigates solutions, considers implications for the business, goal-orientated
-    Takes pride in achieving best mutual outcome for Partner and Virtual1
-    Builds long-term relationships both internally and externally across different cultures
-    Establish creditability with Customers and Partners using appropriate interpersonal styles and communication methods
-    Excellent English and Good communication skills, both written and verbal

Knowledge & Experience

-    Strong background in Telecommunication environment
-    Able to demonstrate knowledge of networking topologies and routing protocols
-    Confident in the levels of the OSI model and how it relates to MPLS and VPLS
-    Good organisational skills
-   Process and Teamwork oriented approach with both internal and external customers

Academic & Professional Qualifications
-    Cisco or Juniper accreditation to at least CCNA or JNCIA level

The candidate must have excellent English and please send CV’s in English with Skype details to hr@eurobpo.com