Оглас за вработување во УНИЦЕФ - Македонија

Under the direct supervision of the Operation Manager to provide technical, business, user and emergency support to UNICEF in the ICT area

Major Duties and Responsibilities of the Post:

1.    Manage the ICT infrastructure of the office that includes Local Area/Wide Area Network (LAN/WAN) and Data Centre Operations (Server Platforms, Network Switching and Uninterrupted Power Supply) ensuring the Confidentiality, Integrity and Availability of UNICEF information from the Office and Remote location. This includes maintenance of the ICT Disaster Recovery Plan ensuring Offsite Data backup and Emergency Telecommunication links (backup links, Satellite and Radio networks) in cooperation with the UN agencies and Partners.

2.    Provide accountability for the information technology resources through accurate analysis and evaluation of office’s ICT needs, sound procurement, cost-effective installation and maintenance, ensuring software/hardware standards, and regular accurate inventory and reporting of hardware, peripherals and software. This includes advice to the management and staff on the correct interpretation and application of ICT policies and guidelines in support of the office's information management needs.

3.    Ensure effective customer support in the area of Information Technology and Telecommunications by providing computer training as well as troubleshooting and ad-hoc technical assistance to the users.  This involves development of an office training and support plan based upon the organizational requirements and an assessment of staff competencies and needs.

4.    Coordinate and assist with the acquisition, integration, installation, upgrade and release of organizational standard computer hardware and application relevant to the office. This includes roll-out of the Operating Systems(e.g. Windows), Office Productivity tools (e.g. MS Office), Electronic Mail (e.g. MS Exchange/Lotus Notes), client access to UNICEF ERP (SAP) and Performance Management Tools and Unified Communications tools (Video, Audio and Web Conferencing, Instant Messaging IP Telephony). Where possible, ensure user access to these applications is available remotely (mobile users) in a secure manner.

5.    Undertake the role of Local Systems Administration (LSA) by performing routine maintenance of the ICT Systems (e.g. Backups, Security Patches, and Antivirus Updates), User provisioning, de-provisioning and change management to UNICEF Systems and Applications (e.g. Domain, E-Mail, Intranet, ) in the office. This includes use of tools like UNICEF Access Management Portal and Service Manager System.

6.    Provide knowledge management platform support (e.g. SharePoint, CO Intranet and Team web sites) where applicable through coordination of office contents/records management (e.g. File Server) including systems for the acquisition, storage and retrieval of electronic data; management of the local database capacity required using standard ICT database and collaboration tools. Provide support to ensure the accuracy and accessibility of data sources.   

7.    Any other duties specified by the supervisor.

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