Job Title: CSR Manager (Customer Support)
Number: 2 new opening
Location: Skopje, Macedonia
Salary: 350 euros start + bonuses
Office Hours: In shifts ( 8h-24h)
Due to the new partnership of Intrecredit (Macedonia) and Better Dice Casino we are looking for 2 new team members to join our team. The ideal candidates will be highly organized with a keen interest in digital marketing and knowledge of the online gaming industry.
CSR Managers
Requirements:
Excellent English Skills (a second language is a plus)
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices - an Advantage
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Customer service representative top skills & proficiencies:
Customer Service
Up - Selling
Product Knowledge
Quality Focus
Market Knowledge
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Multitask
Patience
Negotiation
Positive Attitude
Attention to Detail
People Oriented
Analysis
Problem Solving
Organizational Skills
Sales ability
Ability to Work Under Pressure
Computer Skills
Only shortlisted candidates who meet the requirements will be interviewed.
Send your Application on
contact@intercredit.mk with the subject line of the position that you are applying for.