Position: Field Service Technician (FSE)
Reports To: Customer Care Manager Central & Eastern Europe, Russia (CEER)
Business: Lectra CEER
Position Overview: Delivery of professional Field Service on HW (mechanical/electronical) and SW products to customer to achieve a high customer satisfaction. Close relationship with the sales organisation during pre-sales, demos, tests and installations. To ensure that services offered by Lectra are delivered to customers with high quality and professional manner to generate overall customer satisfaction.
Responsibilities:
Main activities
• Field Service repair on HW and SW products
• Solution setup, testing and verification on-site
• Trouble shooting / Deep failure analysis
• HW and SW installation and customer trainings
• Preventive maintenance and System audits
• On-call duty
• Inventory management of car stock
• Continuous support in optimizing service level
• System integration
• Reporting of service activities
Beside activities
• Support of fairs
• Sales of service
• Hotline support
Requirements
• Qualification as mechatronics engineer or equivalent education,
• 3 years of experience desirable,
• Good knowledge of Windows/Office Software/Tools, TCP/IP and Wireless connections,
• Mechanical and electronic skills,
• Analytical structural working,
• SW skills in OS, Network, FW, Applications,
• Data capturing / management basic skills, (e.g. SQL),
• Service behaviour and customer orientation,
• Self-education,
• Mobility/flexibility,
• Capacity of teamwork and conflict management,
• Proven ability to communicate effectively,
• Driving licence for car,
• Self-dependent working behaviour and ability to assert oneself,
• Languages: Macedonian fluent (written and spoken), good knowledge of English, knowledge of any other South Eastern European languages is welcome,
• Willingness for 100% travel required:
- predominantly in North Macedonia,
- also in the Ex-Yugoslavia countries (Serbia, Croatia, Bosnia, Slovenia) as well as Bulgaria,
- occasionally in other Central & Eastern European Countries, Russia (e.g. Romania, Poland, Ukraine etc.),
- occassionally France (e.g. training).
Benefits
• Attractive salary package (incl. company car for private use).
• Stable Company, headquartered in Paris, France.
• Average Lectra Service Seniority in the FSE Team > 10 years.
• You will be part of an international team of more than 20 Field Service Engineers (region: Central & Eastern Europe, Russia).
• Training & Development: structured on-boarding plan for your first weeks in Lectra, on-the-job training with experienced Field Service Engineers (this will be outside the country, e.g. Croatia), training in our Lectra Campus in Bordeaux-Cestas, participation in special events installation.
Please apply by sending us an e-mail:
jobs@nordmazedonien.ahk.de until 21. May 2021.